Frequently Asked Questions (FAQ)
Find answers to the most common questions about shopping at Ricci Apparel. If you cannot find what you are looking for, feel free to reach out to us directly at support@ricciapparel.com.
Orders
How do I place an order?
Browse our collection, select your size, and add items to your cart. When you are ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after.
Can I modify or cancel my order after placing it?
We process orders quickly to minimise handling time, so we cannot guarantee changes once an order has been placed. If you need to modify or cancel, contact us immediately at support@ricciapparel.com or call +13076219073 . We will do our best to help before the order enters dispatch. Once shipped, an order can no longer be cancelled — you may request a return after delivery instead.
I did not receive an order confirmation email. What should I do?
Please check your spam or junk folder first. If it is not there, contact us at support@ricciapparel.com with the name and email address used at checkout and we will look into it for you.
Do you have a size guide?
Yes. Size guides are available on individual product pages. If you are unsure about a specific style, feel free to contact us before ordering — we are happy to advise on fit.
Shipping & delivery
Where do you ship to?
We ship exclusively to addresses within the contiguous United States. We do not offer international shipping, and we do not ship to U.S. territories such as Puerto Rico, Guam, or the U.S. Virgin Islands at this time.
How much does shipping cost?
Shipping is free on all orders with no minimum purchase requirement and no hidden fees. The price shown at checkout is the price you pay.
How long does delivery take?
Orders are processed within 1–2 business days. Transit via USPS takes 5–8 business days, giving an estimated total delivery time of 6–10 business days. Orders placed after 5:00 PM CT, or on weekends and public holidays, begin processing the next business day.
Which carrier do you use?
All orders are shipped via USPS (United States Postal Service).
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your USPS tracking number. You can track your shipment using the link in that email or via our Track Your Order page. Please allow 24–48 hours after dispatch for tracking information to appear in the system.
My tracking has not updated in several days. What should I do?
USPS scan events can occasionally be delayed. If your tracking shows no update for more than 3 business days after dispatch, contact us at support@ricciapparel.com with your order number and we will investigate with USPS on your behalf.
My package is showing as delivered but I have not received it. What now?
First, check around your delivery area and with neighbours or building management. If you still cannot locate it, contact us within 48 hours at support@ricciapparel.com and we will open an investigation with USPS.
What happens if my package is lost?
A package is considered lost if it has not been delivered within 8 business days after the end of the estimated delivery window and this has been confirmed with USPS. In that case, we will arrange either a full replacement or a complete refund — whichever you prefer.
Returns & refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, in their original condition, and returned with all tags and original packaging included. Returns require prior authorisation — please contact us before sending anything back.
How do I start a return?
Email us at support@ricciapparel.com with your order number and the reason for your return. We will review your request and respond within 24 hours on business days. If approved, we will send you the return address and full instructions. Items sent back without authorisation will not be accepted.
Who pays for return shipping?
It depends on the reason for the return. If the item is defective, damaged in transit, or incorrect, we cover all return shipping costs. For change of mind or wrong size returns, return shipping is the customer's responsibility. No restocking fees are charged under any circumstances.
I received a damaged or wrong item. What should I do?
Contact us at support@ricciapparel.com within 30 days of delivery. Include your order number and clear photos of the item and its packaging. Once we confirm the issue, we will cover return shipping and offer you a full replacement or complete refund.
Can I exchange an item for a different size or style?
Yes. Contact us with your order number and the item you would like instead. Exchanges are subject to stock availability. Once we confirm availability and receive your return, the replacement item is dispatched at no additional shipping cost to you.
How long does a refund take?
Once your return is received and inspected (within 1–2 business days), the refund is issued to your original payment method within 5 business days of approval. Your bank or payment provider may take an additional 3–10 business days to post the amount to your account.
Can I return an item I have worn or washed?
No. Items must be unworn and unused with all original tags and packaging intact. Items showing signs of wear, washing, or alteration are not eligible for a return or refund.
Payments & billing
What payment methods do you accept?
We accept the following payment methods at checkout: American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. All transactions are processed securely through Shopify Payments and authorised third-party payment providers.
What currency are prices displayed in?
All prices are displayed and charged in United States Dollars (USD). If your card operates in a different currency, any conversion fees are determined by your financial institution — we are not responsible for those charges.
Are there any hidden fees?
No. The total shown at checkout — including any applicable taxes — is the final amount you pay. There are no hidden charges or surprise fees.
My payment was declined. What should I do?
Common reasons for a declined payment include incorrect card details, an expired card, insufficient funds, or a security restriction applied by your bank. Please verify your details and try again, or use an alternative payment method. If the issue persists, contact your bank or payment provider directly.
Is it safe to pay on your website?
Yes. All transactions are protected by SSL encryption and processed by PCI-DSS compliant payment providers. We do not store or have access to your full payment card details.
Privacy & data
Do you sell my personal information?
No. We do not sell your personal information to third parties for monetary compensation. We may share certain data with advertising partners such as Google and Meta for targeted advertising purposes. You have the right to opt out of this — contact us at support@ricciapparel.com to do so.
How can I request access to or deletion of my data?
You can contact us at support@ricciapparel.com to request access to, correction of, or deletion of your personal data. We will verify your identity and respond within the timeframe required by applicable law. For full details, see our Privacy Policy.
How do I unsubscribe from marketing emails?
Click the unsubscribe link at the bottom of any marketing email from us, or contact us at support@ricciapparel.com. Unsubscribing from marketing emails does not affect transactional emails related to your orders.
Contact information
Store name: Ricci Apparel
Email: support@ricciapparel.com
Phone: +13076219073
Support hours: Monday – Friday, 9:00 AM – 5:00 PM CT
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.
You can also reach us via the contact form on our Contact Page.
Company information
Legal entity: Our Beautiful Country LLC
Company number (EIN): 98-1901601
Registered address: 75 E 3RD ST, Sheridan, WY, 82801, USA