Refund policy

Items that arrive defective, damaged in transit, or incorrect are exempt from the condition requirements above. See the relevant section below for how we handle these cases.

Non-returnable items

The following items cannot be returned or refunded:

• Items returned outside the 30-day window
• Items showing signs of wear, washing, or alteration
• Items returned without prior authorization from our support team
• Items missing original tags, packaging, or accessories

Return scenarios overview

The table below summarises how each return scenario is handled, including who covers return shipping costs:

Scenario	Eligible for return?	Return shipping	Resolution
Defective item	Yes — contact us within 30 days with photos	Covered by Ricci Apparel	Replacement or full refund
Damaged in transit	Yes — contact us within 48 hours of delivery with photos	Covered by Ricci Apparel	Replacement or full refund
Wrong item received	Yes — contact us within 30 days with photos	Covered by Ricci Apparel	Replacement or full refund
Change of mind	Yes — within 30-day window, item unused	Customer's responsibility	Full refund (excl. return shipping)
Wrong size selected	Yes — within 30-day window, item unworn	Customer's responsibility	Exchange or refund (excl. return shipping)
Order not delivered	Yes — after confirmed lost with USPS	Not applicable	Replacement or full refund
Order cancellation (before dispatch)	Yes — contact us immediately	Not applicable	Full refund
Order cancellation (after dispatch)	Not eligible for cancellation — return after delivery	Customer's responsibility	Refund after return inspection

How to initiate a return

All returns must be authorised before any item is sent back to us. Items mailed back without prior authorisation will not be accepted and cannot be refunded.

To start a return, follow these steps:

1. Email us at support@ricciapparel.com with your order number, the item(s) you wish to return, and the reason for your return. For defective, damaged, or incorrect items, please attach clear photos of the issue.
2. Our support team will review your request and respond within 24 hours on business days. If approved, we will send you the return address and full instructions.
3. Pack your item securely in its original packaging, including all tags and accessories. We recommend using a shipping method that includes tracking, as we cannot be held responsible for items lost in return transit.
4. Ship the package to the address provided in your return authorisation email.

Defective, damaged, or incorrect items

If your order arrives defective, damaged during transit, or contains the wrong item, please contact us atsupport@ricciapparel.com within 30 days of delivery. Include your order number and clear photos of the item and its packaging. Once we confirm the issue, we will cover all return shipping costs and offer you the choice of a full replacement or a complete refund.

For items visibly damaged upon delivery, please also retain the original packaging as it may be needed for a USPS carrier claim.

Change of mind returns

We accept change of mind returns within the 30-day window as long as the item is unworn, unused, and in its original condition with all tags attached. Return shipping costs are the customer's responsibility and are non-refundable. We do not charge any restocking fees.

Exchanges

We are happy to help you exchange an item for a different size or style. Simply contact our support team at support@ricciapparel.com with your order number and the item you would like instead. Exchanges are subject to stock availability. Once we confirm availability and receive your return, the replacement item will be dispatched at no additional shipping cost to you.

Order cancellations

If you need to cancel your order, please contact us immediately at support@ricciapparel.com or call +13076219073. We process orders quickly, so we cannot guarantee a cancellation once an order has entered handling. If the cancellation is successful before dispatch, a full refund will be issued to your original payment method within 5 business days. If the order has already been shipped, it can no longer be cancelled — you may request a return after delivery in accordance with this policy.

Refund process & timeline

Once we receive and inspect your returned item, we will notify you of the outcome by email. If your return is approved, your refund will be processed as follows:

Step	Timeframe
Return received & inspected	Within 1–2 business days of receipt
Refund issued to original payment method	Within 5 business days of approval
Refund visible in your account	Additional 3–10 business days (depending on your bank or payment provider)

Refunds are always issued to the original payment method used at checkout. We do not issue refunds in the form of store credit unless explicitly requested by the customer.